Health Advocate

Services

Health Advocate is a service we provide to our employee benefits clients, their employees and eligible dependents. When an employee or family member has a healthcare issue, they reach out to Health Advocate by simply calling the toll-free number. Immediately, a compassionate Personal Health Advocate will begin working to make sure their questions or concerns are addressed. Personal Health Advocates are typically registered nurses, supported by medical directors and benefits and claim specialists. They’ll help cut through the red tape and assist with complex conditions, find specialists, address eldercare issues, clarify insurance coverage, work on claim denials, help negotiate fees for non-covered services and get to the heart of your issue.

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Medical Bill and Claims Resolution

If you’ve already spoken to a Health Advocate about your Claim/Bill issue, please click here to send a message to your Advocate. If you’ve received a bill or have a claim that you need help with, fill out this form and upload your documents so we can begin helping you. Click here to access the Health Advocate Authorization form.

Need a second opinion?
We can help you secure a second opinion.

West Health Advocate Solutions, Inc. 3043 Walton Road Plymouth Meeting, PA 19462 Phone: 866.695.8622 Fax: 1.610.941.4200 Email: answers@healthadvocate.com

Health

Plan Information and Benefits

Your one-stop shop for information about your health plan and benefits. Get Started

Need Urgent Care?

We offer two ways for you to find an urgent care center near you. Search for an urgent care center using our self-service online tool, or call us at 866.695.8622 for Health Advocate to help you. Call an Advocate or check with your health plan and/or the provider you select to ensure they are in-network.

Get Care

Access a variety of resources to help you get the care you need, right when you need it.

  • Need a New Doctor? We offer two ways for you to find a new provider. Search for a doctor using our self-service online tool, or call us at 866.695.8622 for Health Advocate to help you find a doctor. Call an Advocate or check with your health plan and/or the provider you select to ensure they are in-network.
  • Get a Second opinion! Don’t be intimidated by the thought of getting a second medical opinion! Let us do the legwork. Call Now: 866.695.8622
  • Medical Appointment Checklist. Be prepared for your next appointment with a checklist of questions to ask your doctor.
  • Checklist Member Video